www.sits.md

1. Member - refers to the question in our support over the phone or through e-applications.
2. Operator (1-Line Support) - registers the treatment, when possible helps the user to own or escalates (transmits and monitors the implementation of) an application for a second line of support.
3. Second Line Support - receives applications from first-line works for them, if necessary, to address the problem of attracting professionals from related departments (systems administrators, developers, programmers 1c).

All applications users registered in the system remain. Monthly reports are sent to the client experience any incidents and planned works.